Service Desk Technician
You'll be an f8 Tech employee working on site at one of our clients in Clifton. You're their go-to person for day-to-day IT, backed by the whole f8 team in Gatesville.
Schedule: Monday to Friday, 8 a.m. to 5 p.m., plus a share of the after-hours on-call rotation.
Training and travel: Your first couple of weeks are training at our Gatesville office. After that, you will come to Gatesville as needed.
What you'll do
- Help staff with computers, printers, phones, email and accounts, in person and over the phone.
- Set up and replace computers and equipment, and keep the client's IT documentation up to date.
- Work tickets in our service desk system and keep people informed until each one is closed.
- Spot problems early and bring in f8 engineers when an issue needs more hands.
Who we're looking for
- Experience supporting Windows PCs and Microsoft 365, or the training and drive to learn fast.
- Patience and plain-English communication with people who are not technical.
- Ownership: you finish what you start and close the loop.
- Willingness to take your turn on the after-hours on-call rotation.
- A valid driver's license and reliable transportation.
- Passing a background check.